Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The following information explains the deadlines, conditions, and consequences of withdrawal. At the end, you will find a fillable model withdrawal form.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. For partial deliveries, the period begins once the last item has been received.
To exercise your right of withdrawal, you must inform us (Yoli Living GbR, Alte Mayener Str. 14, 56075 Kaisersesch, Germany, email: yoliliving@mail.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal.
We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods, unless otherwise stated. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.